Mater Dei High School

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Technical Support

On Campus 
@
Technology Hub in the Library and Learning Commons
 
 

Hours

Monday-Thursday | 7:00 a.m. - 4:30 p.m.
Friday | 7:00 a.m. to 3:30 p.m.


Apple Support

For Apple technical support, this number is for APPLE Education: 800-800-2775, then option 3 for the iPad.  You will need your serial # to give to the Apple representative. Hours of support are 6:00 a.m. - 6:00 p.m., PST.

Issues with your AppleID, such as password reset, account update, billing, etc, please call  800-275.2273 or go to: http://www.apple.com/lae/support/itunes/contact.html.  An Apple iTunes Support representative will correspond within 48 hours to the email request.

 

Lost & Stolen iPads

All lost iPads are turned into the Library.  If you are missing your iPad, please come into the Library to report it missing & to see if it was turned in.  

You can also use the app "Find My iPhone" to locate your iPad (so long as you've enabled it on your iPad).  Please try the following:


  • Go to my http://icloud.com
  • Login with your AppleID & password
  • Click on the Find My iPhone icon and login again with your AppleID & password
  • Click on Devices at the top left corner of the screen & select your iPad
  • Select the different options to locate your iPad.

 

For stolen iPads, please report it to the Tech Hub  immediately, and file an MD security report as well as a Police report.  If the iPad is not recovered by the IT & Security Teams, then replacement of the iPad will be addressed by the IT Support Team.